Free Shipping
to SF Locker
in Hong Kong
Frequently Asked Questions
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We do not have a retail shop.
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Retail Sales is not allowed according to the Deed of Mutual Covenant (公契).
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You do not. You can input our office address instead. It is Room401, 4/F, Luen Fat Industrial 3 Bldg., 123 Wo Yi Hop Road, Kwai Chung. Postal Code 00000.
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It is probably because your order should be sent by HK Post. Please choose free delivery.
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We are working on this feature. Please contact us at order@bookclub.com.hk and see what can we do.
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Please check your spam folder. If you there is no email from us, please contact us at order@bookclub.com.hk.
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Your order status will be updated when we ship your order.
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It usually takes less than 2 - 5 business days to ship your order. Book(s) supplied by US partner will be shipped in 7-30 business days more more due to tight cargo flight schedule.
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There are more than a million titles at the warehouse of our partner in US. If you cannot find the book(s) that you like, it is probably because we haven’t put the information at our online shop. Please let us know what you are looking for by email at order@bookclub.com.hk.
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If the delivery method of your order is S.F Express, you will receive an email with tracking information when your order is shipped.
If the delivery method of your order is Hong Kong Post, there will be no tracking information. -
We accept Bank Transfer and PayMe.
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We do not have this service at the moment.
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We accept Bank Transfer and PayMe only.
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Please send us a picture of the error to order@bookclub.com.hk. We will arrange an exchange with you.
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We packed you order with bubble wrap. If there is any damage, please send us a picture at order@bookclub.com.hk.
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To earn and/or redeem Reward Points, you must be a registered customer and login your account. You earn Reward Points with every purchase, excluding shipping charge and Reward Points redeemed if there is any. You earn 1 Reward Point with every $5 you spend and 10 Reward Points equal to $1.
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To use Reward Points or Gift Certificate, please login your account and then go to View Cart rather than Checkout directly.
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We do not carry books from Scholastic.
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We do not have Dog Man series as it is published by Scholastic.
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We do not have Oxford Reading Tree or Jolly Phonics.
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International delivery usually takes around 14 days, while you can receive our book(s) in half of that time usually (unless it is supplied by our US partner).
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We could offer more discount if you buy more than 50 copies per single title. Please contact us at order@bookclub.com.hk.